Refund policy

RETURN & REFUND POLICY

At KOSMÉTIQUE, every order is handled with care — from the moment it is selected to the moment it finds its way to you. We believe in sending out products that are considered, complete, and worthy of their place in your collection.

RETURNS

Because our collection includes fragrance, beauty, cosmetics and personal-care products, we maintain a strict standard of product integrity and hygiene.

KOSMÉTIQUE does not accept returns or exchanges based solely on change of mind or personal preference. Products that have been opened, used, altered, or purchased in error are therefore not eligible for return on this basis.

This policy does not limit any rights or remedies available to customers under applicable South African consumer protection legislation.

WHEN SOMETHING ISN'T RIGHT

Every order should arrive as intended. If an item reaches you damaged, defective, or different from what you ordered, please contact us at info@kosmétique.art

Please include your order number, a brief description of the issue, and clear photographs of the product and its packaging where applicable.

Once the matter has been reviewed and the issue confirmed, KOSMÉTIQUE will provide the appropriate remedy in accordance with applicable consumer law, which may include a replacement or refund where applicable.

Please retain the product and its original packaging until your enquiry has been resolved.

REFUNDS

Where a refund is applicable, it will be processed through the relevant payment method in accordance with applicable South African consumer law.

Processing times may vary depending on the payment provider or financial institution.

A LITTLE NOTE

We understand that fragrance and beauty are deeply personal. What feels perfect to one person may not feel the same to another. For this reason, we encourage you to consider product descriptions, notes, specifications and other available information carefully before placing your order.